Refund policy

30-day returns and exchanges

You may request a return or exchange within 30 days after your order is delivered, including when you change your mind. For a change-of-mind return or exchange, the item must be unused, in its original condition and original packaging. Please provide your order number or another proof of purchase.

How to request a return

Contact us at support@reigningchampqx.shop or 6045613216 with your order details, the item you wish to return and whether you prefer a refund or exchange. We will explain the approval and return steps. Please contact us before sending anything back so we can provide the correct return instructions.

Free return arrangements

We pay the return shipping cost for approved, eligible returns and exchanges. We provide a prepaid return label or an equivalent free return method, and we do not charge a restocking fee. Our support team will provide the return destination and instructions; the contact address on this site should not be used as a return address unless we specifically confirm it for your return.

Exchanges

Tell us which replacement item or size you would like. We will confirm its availability and explain the exchange process and any price difference before you proceed. If the requested replacement is unavailable, we will discuss another suitable item or a refund under this policy.

Damaged, defective, incorrect or incomplete orders

If an item arrives damaged, is defective, is not as described, or your order contains the wrong item or is missing an item, contact us with the order number, a description of the problem and, where useful and available, photographs of the item and packaging. We will assess the issue and arrange a refund, replacement or another appropriate remedy. The unused-condition requirement for a change-of-mind return does not remove your rights for defective goods. Keep the item and packaging while we arrange the next steps.

Refunds

After we receive your return and complete our review, we process an approved refund within 10 business days to the original payment method. Your bank or payment provider may need additional time to post it; that timing varies by provider. If you cannot locate an approved refund after checking with your provider, contact us with your order number so we can review the refund record.

Your consumer rights

This 30-day return policy is a service offered by this store. It does not limit any mandatory rights or remedies available under applicable Canadian consumer law, including rights relating to defective or misdescribed goods.