Where do you ship?
We offer free Standard Shipping throughout Canada with no minimum purchase requirement. We currently accept Canadian delivery addresses only and do not offer international delivery.
How long will delivery take?
Orders are normally processed in 1–2 business days. After dispatch, Standard Shipping is estimated to take 4–6 business days. The normal total estimate is 5–8 business days from ordering to delivery; this is the combined estimate for processing and transit, not an additional stage or a guaranteed arrival date. Business days exclude weekends and applicable holidays. Delays can occur because of weather, busy periods or delivery-service disruptions. See our Shipping Policy.
How do I track my order?
Use the shipment information and any tracking link supplied when the order is dispatched. If you need help finding that information or a parcel has not arrived, contact us with your order number.
Can I change an address or cancel an order?
Contact us promptly with your order number and the requested change or cancellation. We will check whether it can still be completed before dispatch and confirm the outcome. Requests made after a shipment enters transit may not be possible to complete; applicable cancellation and consumer rights are preserved.
Can I return or exchange an item if I change my mind?
Yes. Request an eligible return or exchange within 30 days after delivery. For a change-of-mind return, keep the item unused, in its original condition and original packaging, and provide an order number or proof of purchase. Contact us before sending it back.
Do I pay return shipping or a restocking fee?
We pay return shipping for approved, eligible returns and exchanges through a prepaid label or equivalent free return method. There is no restocking fee. Customer support provides the correct return instructions and destination.
How do exchanges work?
Tell us the replacement item or size you want. We will confirm availability, explain the exchange steps and discuss any price difference. If the replacement is unavailable, we can discuss another suitable item or a refund under the return policy.
When will I receive a refund?
After we receive your return and complete our review, we process an approved refund within 10 business days to the original payment method. Your bank or payment provider may need additional time to post it; that timing varies by provider. Check with your provider if an approved refund has not appeared, then contact us if you need help reviewing the record.
What if something is damaged, defective, wrong or missing?
Contact us with your order number, a description of the issue and useful photographs if available. We will assess the issue and arrange an appropriate remedy such as refund or replacement. The unused-item condition for change-of-mind returns does not remove your rights for defective or misdescribed goods. This 30-day return policy is a service offered by this store. It does not limit any mandatory rights or remedies available under applicable Canadian consumer law, including rights relating to defective or misdescribed goods.
Which payment methods can I use?
The payment methods available for your order are displayed at checkout. Choose one of the methods offered there. Payments are in CAD. Use the methods presented in checkout and review the final order amount before paying. See our Payment Policy for payment status, failed payments and duplicate-payment questions.
How are taxes and other charges shown?
The checkout order summary shows applicable discounts, taxes, any applicable duties, shipping and the final total before you submit the order. Our Canadian Standard Shipping is free. We do not currently offer international delivery; any charge applicable to a transaction must be disclosed rather than assumed.
How can I contact the store or make a privacy request?
Contact us at support@reigningchampqx.shop or 6045613216 with your order number for order support, or describe your privacy question without sending sensitive payment details. See Contact for the store address and contact information, and the Privacy Policy for information-handling and marketing choices.